Live IT Help Desk
End user’s expectations about the way they work has evolved. The pressure is mounting on the IT personnel to provide their users with fast response and a quick resolution anytime, anywhere. Companies need to hire more IT staff at more costs to meet the challenges.
360 Network Services Live IT Help Desk empowers companies to meet their end users expectations, increase productivity per user and control cost. Even a ten minutes of work lost waiting for an IT staff to respond to a user can quickly add up to thousands of Dollars a year.
The Live IT Help Desk is staffed with highly skilled Engineers and Technicians with years of experience supporting end users with server, desktop and network level issues. To resolve problems quickly, the support services are delivered using a combination of phone and state-of the-art remote control tools.
Our IT Help Desk Engineers and Technicians offer instant response for critical issues from server and desktop issues to network outages for your company. Your end users will be talking to a US based Engineer or Technician in seconds who will start working on the issue(s) immediately.
The Live IT Help Desk provides your company with:
- 365/24/7 Live IT Help Desk availability.
- Instant access to engineers on the phone and online.
- Industry certified engineers with a wide range of experience and knowledge.
- Online account management for reporting and tracking.
- UNLIMITED Live IT Help Desk support for your company’s users for a fixed monthly fee.